1. Introduction
BharatCard respects your privacy and is committed to handling personal information responsibly. This Privacy Policy applies when you visit the BharatCard website, create an account, use the dashboard, deposit USDT, purchase a Virtual Card or Virtual SIM, contact support, or otherwise use BharatCard services.
By using BharatCard, you acknowledge that your information will be handled as described in this Privacy Policy.
2. Information We Collect
A. Account Information
Passwords are stored only as secure cryptographic hashes — BharatCard does not store readable plain-text passwords.
- Full name and email address
- Country or region, where provided
- Account ID, account status and email-verification status
- Profile and notification settings
B. Transaction & Wallet Information
- Deposit amount, currency and the supported blockchain network
- Deposit address, transaction hash and confirmation status
- Wallet balance and a full record of balance changes
- Welcome Bonus eligibility and bonus transactions
- Purchase history, refund records and timestamps
C. Virtual Card Information
Sensitive card credentials may be processed or displayed through the card provider's systems; merchant transactions are also governed by the payment network's and merchant's own privacy practices.
- Card product selected, name on card and issuance status
- Card balance and card transaction history
- Provider references and merchant transaction status
D. Virtual SIM & Virtual Number Information
- Selected country, service and number type
- The purchased virtual number, order status, activation and expiry times
- Code/message delivery status and provider references
E. Identity Verification (KYC) Information
Where verification is required for a product, transaction level or provider relationship, the requested information may include your name, date of birth, identification documents, address information, a verification image and the resulting verification status. The exact information depends on the selected product, provider and applicable requirements.
F. Device & Technical Information
- IP address, browser and device type
- Login timestamps and session identifiers
- Security events and error logs used for abuse prevention
G. Support & Chat Communications
Support tickets, chat messages with the website assistant, email correspondence and any transaction details you provide are kept as part of your support history. Never send passwords, private keys or complete verification codes to support — no legitimate BharatCard agent will ask for them.
3. How We Collect Information
Information may be collected:
- Directly from you — when you register, deposit, purchase or contact support
- Automatically — when you use the website or dashboard
- From public blockchain records — when verifying deposits
- From Virtual Card and Virtual SIM providers — about your orders
- From email, sign-in and fraud-prevention providers
4. How We Use Your Information
Information may be used to:
- Create and maintain your account and verify your email
- Authenticate you and protect your account
- Process deposits, confirm blockchain transactions and credit wallet balances
- Determine Welcome Bonus eligibility and prevent duplicate bonus claims
- Provide Virtual Cards, Virtual SIMs and process orders and refunds
- Detect fraud and abuse, and enforce rate limits and account restrictions
- Provide support and send essential account notifications
- Maintain audit and transaction records and meet provider, legal and compliance requirements
5. USDT Deposits & Wallet Information
When you deposit USDT (minimum 20 USDT on the supported TRC20 network), BharatCard may process the wallet address, transaction hash, deposit amount, selected blockchain network, confirmation status, timestamps and related verification information.
Blockchain transactions are recorded on public distributed ledgers. Information recorded on a blockchain may remain publicly accessible and generally cannot be altered or deleted by BharatCard.
Transaction information may be retained for wallet accounting, fraud prevention, dispute handling, compliance, audit records and customer support.
⚠ BharatCard will never ask you to share a private key or seed phrase — and we never collect or store them.
6. Virtual Card Information
BharatCard may share limited account and order information with the provider responsible for issuing or operating the selected Virtual Card — such as your account reference, name on card, order amount, card product, transaction status and verification information where required.
Merchant transactions are additionally governed by the privacy practices of the payment network, the merchant and the card provider.
7. Virtual SIM & Virtual Number Information
To provide a Virtual Number, BharatCard may share the selected country, requested service, order identifier and other required order information with the Virtual SIM provider. Number availability depends on provider inventory, and provider systems may process code or message-delivery status.
Third-party apps such as WhatsApp or Telegram have their own privacy policies — BharatCard does not control how third-party platforms process your information, and acceptance by any third-party platform cannot be guaranteed.
8. Identity Verification & KYC
Some products, transaction levels or provider relationships may require identity verification before certain services are made available. Where verification is required, your dashboard will show what is requested and why. Verification information may be processed by a specialised third-party provider, access to it is restricted, and records are retained only as long as required by the provider relationship and applicable rules.
10. Third-Party Service Providers
BharatCard uses third-party services to host the website, store data, deliver emails, protect the platform and provide products. These providers may process limited information necessary to perform their services:
- Vercel — website hosting
- Neon — managed PostgreSQL database
- Resend — transactional email delivery (verification codes, password resets, notifications)
- Cloudflare — DNS and network services
- Anthropic — processes website chat-assistant messages to generate replies
- Meta Platforms — advertising measurement via the Meta Pixel (see Cookies below)
- Google — optional "Continue with Google" sign-in, if you choose to use it
- Virtual Card and Virtual SIM providers — product fulfilment
BharatCard does not control the privacy practices of third-party services; their own privacy notices apply to their processing.
12. Data Security
BharatCard uses reasonable administrative, technical and organisational safeguards designed to protect information, including:
- HTTPS encryption in transit
- Password and verification-code hashing (never stored in plain text)
- Signed, HTTP-only session cookies
- Per-user data isolation — each user can access only their own records
- Restricted administrative access and database access controls
- Rate limiting and monitoring for suspicious activity
- An auditable record of every balance change
No internet service, database or transmission method can be guaranteed to be completely secure.
13. Data Retention
Information is retained only as long as reasonably necessary for account operation, transaction accounting, fraud prevention, support, dispute resolution, provider requirements, legal or regulatory obligations, and security and audit records.
When an account-deletion request is completed, some information may still be retained where required for transaction records, fraud prevention, dispute handling, legal compliance or security. Public blockchain records cannot be deleted by BharatCard.
14. Your Privacy Rights
Depending on applicable law and your location, you may have the right to:
- Request access to your personal information
- Request correction or deletion
- Request restriction of, or object to, certain processing
- Withdraw consent where consent is the legal basis
- Request data portability where applicable
- Unsubscribe from marketing communications
- Submit a privacy complaint
Some requests may be limited where information must be retained for transaction, fraud-prevention, security or legal reasons. To submit a request, contact us through the Support page.
15. Account Deletion
You may request account deletion by contacting support from your registered account. Before deletion is completed: your identity may need to be verified, active orders may need to be completed, and outstanding disputes may delay the process.
Some transaction records may need to be retained as described under Data Retention. Deleting your BharatCard account does not delete information held independently by third-party merchants or providers, and cannot delete public blockchain records.
16. Marketing Communications
Essential communications — verification codes, security alerts, deposit and purchase notifications, service notices and policy updates — are part of operating your account and are sent to all users.
Marketing communications — promotions, product announcements and offers — are optional. You may unsubscribe from marketing emails using the link in the email or by contacting support; you will still receive essential service and security messages.
17. International Data Processing
BharatCard and its service providers may process information in countries other than your country of residence. Where required, reasonable safeguards should be used for international processing.
18. Children's Privacy
BharatCard services are intended for users who are at least 18 years old. We do not knowingly provide accounts to children.
If BharatCard becomes aware that information was collected from a person who was not eligible to use the service, appropriate steps may be taken to close the account and delete or restrict the information, subject to legal and transaction-record obligations.
19. Changes to This Policy
BharatCard may update this Privacy Policy to reflect changes to the platform, service providers, security practices or applicable requirements. Material changes may be communicated through the website, dashboard or your registered email address.
20. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, contact BharatCard through the official Support page using your registered account.
Protect Your Account
- Never share your password.
- Never share your full verification code.
- Never share a private key or seed phrase.
- Confirm that you are visiting bharat-card.com before signing in.
- Contact support if you notice suspicious activity.